As a community of employee-owners and a people-centric business, we have been paying close attention to the growing spread of the COVID-19 virus. Our paramount concern is always the health, safety and well-being of our employee owners, clients, relocating employees, and business partners.
We have been heeding the advice of Federal, state and local authorities, the Center for Disease Control (CDC) and the World Health Organization (WHO), all of which are advising that people practice preventative measures, including hand washing, the use of hand sanitizer and social distancing as much as possible.
We mandated remote work for all TRC employee-owners as of Monday, March 16 and this will continue as long as necessary. TRC employee owners are all well prepared for virtual work as part of our existing business continuity plans and because they routinely manage critical job responsibilities remotely and at off-hours.
- Our employee-owners are located in multiple time zones and they continue to be available 24/7 for our clients and their relocating employees, whether by ReloSource, phone, email, text, or virtual meeting.
- TRC provides paid leave for employee-owners to take care of themselves or their families should the need arise. Our cross-trained teams provide seamless coverage even when some team members might require extended time off due to illness.
We have also implemented an exception-only travel ban for TRC employee-owners. Instead, we are harnessing TRC’s ReloSource technology and expanding our use of video and audio conferencing to remain connected and productive.
Additionally, we are in continual contact with all of our supplier partners to ensure that they have all implemented all necessary precautionary and proactive measures. They continue to update us on their local situations and any disruptions that might affect their service delivery and the transferees and assignees with whom they are working. Areas we are closely monitoring include:
- Household goods moving and shipping partners regarding any potential service interruptions
- Real estate partners regarding homes currently listed for sale and employee homefinding efforts
- Temporary accommodation providers for closures, lack of availability, and housekeeping services/cleanliness procedures for current guests
- Immigration service providers and managing travel bans around the globe
- Destination service partners regarding local conditions and safety for assignees in process and those currently in residence
The coronavirus challenge affects almost everyone in the world. Working together, we will maximize everyone’s safety while continuing to deliver superior service.