Stacy Hough ensures that TRC delivers an outstanding customer experience and builds strong client partnerships. Stacy leads new client implementations and TRC’s training and process improvement department, among her responsibilities. Her deep expertise and problem-solving skills make her a respected TRC’s executive team member.
Stacy has over 15 years of employee mobility experience, serving previously as Senior Client Service Manager at a large relocation management company. She implemented new clients, managed service delivery, recommended policy changes and process improvements and worked with the IT team to build and test client-specific products. Stacy also mentored new client service managers, training them on best practices and processes. Previously, Stacy served as Client Finance Manager, managing financial processes and resources for clients.
Earlier in her career, Stacy was Manager, Customer Finance/Associate Director, Expense Services, managing a team of Senior Financial Analysts. As Reporting Analyst, she created, compiled and ran recurring and special request reports for clients and internal team members. As Data Integrity Specialist, she assisted in reviewing, maintaining and updating information in the company database.
Stacy earned a Bachelor of Business Administration, Management Information Systems from the University of Memphis. In addition, she holds the Certified Relocation Professional (CRP) designation from Worldwide ERC®.