Client Overview
This particular client is an industrial services company operating in 50 countries and employing approximately 18,500 people worldwide.
The company provides industrial services and engineered products that serve some of the world’s essential industries, including steel, construction, railways and energy.
How TRC Helped
Situation
The company sought a global relocation management company that could provide fully outsourced domestic and international relocation services. One of its main objectives was to find a relocation partner that could centralize its mobility program globally.
Solution
Following the contract award, TRC’s relocation specialists worked with the client and the previous relocation provider to transition 139 in-process global files and 53 in-process domestic files. The departing relocation provider had given notice that it would terminate service to the client’s on-assignment employees after 30 days.
TRC took over assignees in process in Australia, Brazil, China, France, Hong Kong, India, Italy, Japan, New Zealand, Poland, Qatar, Russia, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Sweden, Thailand, United Arab Emirates, United Kingdom and the United States.
The majority of the global files focused on transitioning lease agreements and payments to landlords/vendors within 30 days, ensuring that on-assignment employees did not suffer any service interruptions. “Since TRC took over my relocation file, everything went perfectly. They were very responsive and answered all questions immediately. It was night and day compared with the previous relocation provider,” stated one of the on-assignment employees.
Results
Despite the tight timeline and complex logistics, TRC received rave reviews for the ease with which we managed the transition and our service quality. After the project, the client reviewed its experience, saying, “TRC is an excellent relocation provider. This is the second time I have contracted with them (once at a previous employer). They are committed to understanding my employee population’s needs and providing flexible, cost-effective solutions. I have outsourced the entire U.S. domestic relocation and international relocation program to TRC, allowing me time to focus on strategic policy and program development. I do not hesitate in recommending them.”
TRC has administered this client’s total worldwide relocation program since 2013.
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