Senior Vice President, Client Services
As Senior Vice President, Client Services, Steve Townsend leads TRC’s Operations and Client Relations groups, ensuring that TRC clients and their relocating employees receive optimal service quality and that TRC meets or exceeds all service metrics.
Steve was previously an integral part of TRC’s business development effort, representing TRC in the Southwestern and Southern U.S. and on-boarding a number of clients in the energy, hospitality and other industries.
Steve had a long and successful career in operations management before joining TRC. In his 17-year career at Prudential Relocation, Steve served as Vice President, Relationship Management. As one of Prudential’s senior operations leaders, Steve directed multiple teams in client relations and service delivery, achieving an overall client retention rate of 98 percent. Earlier at Prudential, he served as Vice President, Client Services.
Steve began his career at a mid-sized energy company, where he directed an in-house mobility team, redesigned and enhanced the employee domestic relocation policies, and managed the sales of corporate owned real estate.
Steve holds the Certified Relocation Professional (CRP) and Global Mobility Specialist-Talent (GMS-T) designations from Worldwide ERC®. He has served as a board member for the Houston Relocation Professionals, Northern Texas Relocation Professionals and the Arizona Relocation Alliance. In 2018, Steve was awarded the Saul Gresky Award by the North Texas Relocation Professionals (NTRP) for his commitment to customer satisfaction and contributions to the relocation profession.
Steve earned his Bachelors of Business Administration degree with an Economics concentration from Texas State University.