With the growing popularity of ChatGPT, a conversational software-as-a-service artificial intelligence (AI) chatbot that has the potential to produce human-quality responses, human resources (HR), like many other job roles, can leverage this service to become more streamlined and efficient in their everyday tasks. According to SHRM, some examples of HR tasks ChatGPT can potentially perform include:
- Crafting job descriptions.
- Composing employee handbook materials and policy manuals and updating them.
- Drafting e-mails to job candidates, including offer letters.
- Checking HR laws and regulations.
- Summarizing research and reports.
- Generating employee surveys and sentiment analyses.
- Streamlining administrative tasks, such as reminders about events and holidays.
- Developing personalized career development plans.
- Preparing performance reviews.
- Scanning and screening resumes.
- Compiling interview questions.
- Conducting market research on compensation.
- Providing employee self-service.
While automation is not a one-to-one replacement for personalized interactions and human empathy, exploring what it can offer allows HR departments to advance their capabilities and the goals of the company at the same time.
ChatGPT Aids with Recruiting New Talent
Making informed hiring decisions is a vital part of success for every company. HR can use ChatGPT to automate many repetitive, time-consuming tasks that come with recruitment efforts. These tasks include:
- Screening resumes and job applications: ChatGPT can analyze keywords, qualifications, and experience.
- Engaging with job candidates during the application process: ChatGPT can ensure candidates receive information promptly.
Professionals in the HR department can then focus their time and energy on other tasks that AI can’t handle easily, such as cultural fit assessments and skills evaluations. Complementing HR’s efforts, AI tools offer an opportunity to improve the recruitment and selection process, driving efficiency and value for candidates and critical HR team players.
Onboarding and Training Employees
ChatGPT and other AI tools can help HR professionals make onboarding and training processes easier for new hires. ChatGPT can provide instant access to training materials, complemented by real-time guidance and support to new employees with questions during training. Company policies, commonly asked questions, and various procedures can be addressed through the help of AI and can also be used to schedule training sessions.
Chatbots for Employee Support
It’s common for new employees to ask questions, especially when they are unsure of company policies and procedures. Or in the case of the global mobility industry, transferees looking for information regarding the company’s employee relocation policy. With an AI chatbot, employees can get their questions answered without engaging HR.
That means the HR department can focus on other tasks, and employees can get the information they need faster. Payroll, vacation policy, and benefits questions can be answered via a chatbot for everyone’s convenience.
Employee Engagement and Performance
A fulfilled, happy employee is generally more productive, and the responsibility to keep employees engaged largely falls on HR. With ChatGPT, HR can enhance employee engagement and communication, ultimately leaving employees feeling more empowered and supported, which leads to improved organizational performance.
Feedback, performance metrics, and encouragement are all crucial motivators for employees. Not only does AI help the Human Resources department facilitate these engagements, but it also provides HR with real-time insights into employee productivity. AI tools can send alerts to management on employee productivity to help keep employees on track with their performance and know when to offer them additional training and support.
Compliance With Legal and Regulatory Bodies
Employees need to have details on any regulatory requirements related to their jobs, and HR also needs to ensure they’re taking diligent care of employees in areas such as payroll, safety protocols, and tax regulations. With prompting from AI, everyone in the company can get the information and reminders they need to stay in compliance for ongoing security and peace of mind.
The Bottom Line on ChatGPT and HR
While ChatGPT and HR can work hand-in-hand to provide a better employee experience and streamline HR activities, there are limitations to consider. For instance, ChatGPT is trained on information available before 2021, so it will not reference any data collected after that year. There have also been reports of erroneous responses, so it is imperative to verify the accuracy of the information before using the content as provided. And lastly, source citations are not automatically provided.
AI tools like ChatGPT will most likely impact HR departments in some way, both in the short and longer term, as more people engage the technology. You can access ChatGPT at Open.AI to try it for yourself. It’s available for free.
